Thank you for visiting us at VV EHOUSE. You may use the website only in accordance with these General Terms and Conditions and, in any event, for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice in Malaysia and any other jurisdiction from which you are accessing the site.

Please note that further Terms and Conditions will be in force for events, promotions and other activity on the website from time to time and you should also familiarise yourself with these Terms and Conditions.

Please also note that in addition to these Terms and Conditions, your statutory rights are unaffected.

Please read these Terms and Conditions carefully before placing your order and if you have any queries please contact our Customer Service team at customer@vv-ehouse.com. By using the website you are agreeing to be bound by these Terms and Conditions and any additional Terms and Conditions that may be in force applicable to certain promotions, events or otherwise from time to time.

These Terms and Conditions will change from time to time so please regularly check this page to note any changes that may be made. Changes to Terms and Conditions will only apply to orders placed after the changes have been made.

 

In using the site, you agree that you:

  • Will provide true, accurate, current, complete and non-misleading information on any registration form or as otherwise reasonably requested by VV EHOUSE.
  • Will not disclose any unauthorised, false or fraudulent details.
  • Will not post, transmit or otherwise disseminate any information on or via the website which is or may be harmful, vulgar, obscene, defamatory, harmful, tortuous, racist or otherwise illegal or offensive.
  • Will not post, transmit or otherwise disseminate any materials that infringe the proprietary rights of any third party including intellectual property rights and rights of privacy.

If you are provided with a User ID, password or other information as part of our procedures, it is your responsibility to treat such information as confidential and not disclose it to any third party. VV EHOUSE reserves the right to disable any access chosen by you or allocated by VV EHOUSE in the event that VV EHOUSE believes you may have failed to comply with the Terms and Conditions.

You are responsible for your method of access to this website. You are also responsible to ensure that all persons accessing this website through your internet connection are aware and in compliance with the Terms and Conditions.

VV EHOUSE will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

 

TERMS UNDER WHICH THIS WEBSITE IS PROVIDED

Access to this site is provided on a temporary basis and we reserve the right at any time to:

  • Amend these Terms and Conditions without notice
  • Withdraw or amend the service without notice
  • Withdraw access to some or all of the site
  • Suspend some or all of the services offered
  • Remove goods, featured jobs or promotions from the site
  • Cancel your registration and/or account without prior notice
  • Report any breach under the relevant law enforcement authorities and disclose your identity to them concerning your use of this site or otherwise deny access to the website where we reasonably believe (in our absolute discretion) that a user is in breach of any of these Terms and Conditions or our Privacy Policy

When you visit the website, we may gather information about you and your visit. Information about this can be found in our Privacy Policy.

We will not be liable if the website is unavailable for any period of time.

 

CONDITIONS OF MAKING AN ONLINE PURCHASE

(1) BUYING ONLINE

  • You may purchase certain goods online at vv-ehouse.com. Please see our delivery and return information for details of delivery charges and restrictions. The delivery times given are estimated and from time to time may be affected by events outside of our control, for example, inclement weather or postal strikes, for which we will not be responsible.
  • We offer Free Standard Delivery on orders of over RM100.00 (West Malaysia) and RM200.00 (East Malaysia). we reserve the right to withdraw the offer at any time and standard restrictions apply.
  • In order to make a purchase you will need to set up an account. We will ask for personal information in order to set up the account and you agree to provide accurate, current, complete and non-misleading information. Our Privacy Statement outlines how this information will be collected and managed.
  • By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. We will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that the order has been dispatched and payment has been made. You will be responsible for all applicable taxes or other charges that may be applied by VV EHOUSE or otherwise to your order.
  • VV EHOUSE reserves the right to refuse any order for any reason. Orders may be delayed or cancelled where VVEHOUSE is not given completely accurate information and/or is unable to contact the person who placed the order or cardholder responsible for payment of same.
  • Once we accept your order, it cannot be amended. Therefore, please ensure it is accurate when you confirm the order.
  • Once you’ve placed an order on the website, we will send you an email to acknowledge your order. This acknowledgement does not imply an acceptance of the order. For orders paid via credit or debit cards, only when the order has been dispatched will the purchase contract be made and will you be charged for the goods ordered. Once the items have been shipped you will receive an email informing you of the shipment. If you have paid through a PayPal account, your account will be charged when the order is placed.
  • You can return item(s) within 14 days of receipt.

(2) PRESENTATION, PRICING AND AVAILABILITY OF GOODS

  • We always aim to ensure that all details, sizes, colours, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photographic representation of the item, it may be affected by the settings of the computer on which it is viewed or for other technical reasons.
  • If we have made an error on a promotion or the price of an item on our site, we reserve the right to withdraw the promotion or item from sale with the incorrect price and present it at the correct price. If you have placed an order on the incorrect price, we will inform you of the error and if possible, give you the opportunity to confirm your order at the correct price before cancelling the order.
  • Prices and promotions are subject to change without notice.
  • All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly in our warehouse and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and no payment will be taken.

(3) PAYMENT

  • All prices are inclusive of SST at the rate applicable which is 10%. Delivery costs are charged in addition to the product price and included in the total cost in accordance with our charges. Any additional charges are clearly displayed where applicable and included in the total cost when you check out.
  • If you are paying by credit or debit card, we will carry out a standard pre-authorisation check on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be dispatched until the pre-authorisation check is complete and authorisation has been provided by the card issuer. VV EHOUSE is not responsible for any failure of the card issuer to provide authorisation and will not ship your order until authorisation has been received by VV EHOUSE. By placing an order you confirm you are the authorised card holder.
  • We will charge your card when your order is confirmed.
  • VV EHOUSE aims to provide you with a safe, reliable shopping experience. We therefore support Verified by Visa and MasterCard SecureCode, and which help to protect your card against unauthorized use. If your bank or card issuer has adopted this programme, you may receive a Verified by Visa or MasterCard SecureCode verification page when you are shopping on the website. If you are not presented with the page but wish to register for the programme to improve the security associated with your card, please contact your bank directly, or search for Verified by Visa or MasterCard SecureCode on the Internet for more information. If you are prompted with a Verified by Visa or MasterCard SecureCode screen, and you choose not to register, your card issuer may not allow your order to be processed on that card. If this occurs, you will be asked to provide a different payment method to complete your purchase.
  • During the checkout process, we may use the information you provided to detect and prevent fraudulent activity. In so doing, we may disclose your address and postcode, as well as other information about your order, to third parties to perform that validation. Any disclosure of your information is done securely and you will never receive any marketing solicitation as a result of the information provided.
  • We take reasonable care to safeguard against unauthorised parties accessing your order information. However, we shall not be held liable for any loss caused by a third party accessing the data you’ve provided while using the website. We shall not be held liable to any person for any loss caused by the use of any of the information contained in or displayed on the VV EHOUSE website. For additional information please see our Privacy Policy.

(4) RIGHT OF CANCELLATION

When you purchase goods from www.vv-ehouse.com you form a sales contract with us. With the exception of personalised items, you have the statutory right to cancel this contract within 14 days without giving any reason.

VV EHOUSE standard returns policy does not affect your statutory rights. Our policy allows 14 days to return an order and obtain a refund without giving notice of your intention to cancel your contract. If you choose to exercise your statutory right to cancellation, then the following terms apply;

  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by e-mail, post or Fax). When contacting us, please include your name, postal address, email address and order number.

(5) EFFECTS OF CANCELLATION

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
  • You shall return the goods to VV EHOUSE. Our details are as follows:
VV EHOUSE SDN BHD – Return Dept.
E2-03-03, Level 3, Block E2, Sunway Geo Avenue,
Jalan Lagoon Selatan, Sunway South Quay,
Bandar Sunway, 47500 Subang Jaya,
Selangor, Malaysia.

*Detail kindly refer to Return Policy.

(6) PROMOTIONS

From time-to-time we may offer certain online promotions which may apply to certain items purchased on the website. The conditions relating to the discounts offered through these promotions will be specified at the time of issue.

(7) LINKING TO THIS WEBSITE

You may link to this website according to the following guidelines. We reserve the right to withdraw linking permission without notice if we believe these guidelines are not followed.

The link must be done in a way that is fair and legal and neither damages nor takes advantage of our reputation. The link must not suggest any form of association, approval or endorsement on our part where none exists

  • You must not establish a link from any website that is not owned by you.
  • The website must not be framed on any other site.
  • The link must be made to the home page only.

(8) COPYRIGHT, TRADE MARK AND OTHER INTELLECTUAL PROPERTY RIGHTS

Except as otherwise expressly noted, all images, illustrations, designs (including product designs), graphics, icons, photographs, text, audio clips, video clips and other materials that appear as part of the website as well as the selection, arrangement and organisation of the foregoing and the website as a whole (collectively "Content") are subject to copyright, trade mark, service mark, trade dress and/or other intellectual property rights or licences and rights of publicity and privacy, all worldwide rights, titles and interest in and to which are owned by, licensed or which may otherwise be used by VV EHOUSE or our suppliers. All software used on this website is the property of VV EHOUSE, its suppliers or third party suppliers as applicable and is protected by the law of the country.  

Subject to these Terms and Conditions, VV EHOUSE grants a non-exclusive, non-transferable, limited right to access and use this website and the materials displayed thereon. However, no right, title or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials.

(9) GUIDELINES FOR USE

  • You may print off a copy, and may download extracts, of any page(s) from the website for your personal reference and you may draw the attention of others within your organisation to material posted on the website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way from the website, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as authors, owners or licensees of material on the website must always be acknowledged.
  • You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licencors.
  • If you print off, copy or download any part of the website in breach of these terms and conditions, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of materials you may have made.
  • VV EHOUSE reserves the right to claim damages, financial or otherwise, for any breach of these guidelines.

(10) SUBMISSION AND UPLOADING MATERIAL TO OUR WEBSITE

  • Other than personal information which is subject to our Privacy Policy, all comments, blogs, feedback, suggestions, ideas, original materials such as stories, artwork, computer code or product and marketing ideas and any other submissions disclosed, submitted or offered to VV EHOUSE or through the website or otherwise disclosed, submitted or offered by you to us (collectively "Submissions") shall be and remain the property of VV EHOUSE. Such disclosure, submission or offer of Submissions and your agreement to these Terms and Conditions shall constitute an assignment to VV EHOUSE of any intellectual property rights.
  • You warrant that any Submissions comply with those standards, and you indemnify us for any breach of that warranty. As such VV EHOUSE will own exclusively all such rights, titles and interests and shall have the right to use, reproduce, create derivative works based upon, disclose, publish, distribute, display and publicly perform, any Submissions and not be limited in any way in its use, commercial or otherwise of any Submissions. Further, VV EHOUSE shall be under no obligation to maintain any Submissions in confidence, pay to users any compensation or royalties for any Submissions or provide attribution to any users for any Submissions.
  • VV EHOUSE shall have no obligation to keep confidential, use, return or review any Submissions. VV EHOUSE will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other use of the website.

(11) SOCIAL MEDIA HOUSE RULES

The VV EHOUSE Social Communities have been created with you in mind. We want to show you what we’re doing and communicate with you on things that interest you and at the same time provide a channel where you can engage and interact with others who have similar interests to you.

That being the case we want everyone to feel comfortable visiting our social pages (Facebook, Twitter and Instagram) to discuss sport, sports apparel and sports fashion. This means we monitor and review comments and remove anything that we deem to be inappropriate, offensive or contain external links that we feel might cause offense to other users. If you post something that is relevant then it will be left. Comments left by others do not represent the opinions of VV EHOUSE.

A list of things that we consider to be in breach of our house rules includes:

  1. Any comments which we consider threatening, harassing, abusive, violent, inciting violence or otherwise inflammatory to others (including other social media users) will be removed and users may be banned.
  2. Any posts that are seen to be encouraging or may encourage conduct that would be considered a criminal offence will be removed and users may be banned.
  3. Any comments that are discriminatory, racist, sexually explicit, vulgar, or offensive to others (including other social media users) will be removed and users may be banned.
  4. Any comments that contain unlawful content or might encourage unlawful behaviour will be removed and users may be banned.
  5. Any comments that included promotional information, including links to third parties or their products or services may be removed.
  6. Any comments that contain political or religious activism or sectarian language will be removed.
  7. Any content that infringes or may infringe third party intellectual property, privacy, or publicity rights will be removed.
  8. Any content, comments or posts that are defamatory will be removed.
  9. False, fraudulent, or misleading comments may be removed.
  10. Any content that VVEHOUSE considers to be spam, corrupt or may contains viruses that will be harmful to other users’ devices will be removed.

(12) LEGAL CLAUSES

Disclaimer of Liability. The website, its content, any material displayed on this website, any information available on or through this website and the software is provided "as is" and "as available" and without any guarantees, conditions or warranties of any kind, either express or implied, as to its accuracy to the fullest extent permitted pursuant to applicable laws.

Unless expressly stated to the contrary, to the fullest extent permitted by law, VV EHOUSE and its suppliers, content providers and advertisers will not be liable in contract, tort, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or grossly negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or
  • Any loss of goodwill or reputation or
  • Any special or indirect losses suffered or incurred arising out of or in connection to this website or the linked sites and any materials posted thereon

Any failure of a product ordered from the website, to meet your expectations regarding fitness for purpose or for loss, injury or damage caused by a produce ordered online

VV EHOUSE does not represent or warrant that your use of the website, or the operation or function of the website or any services offered in connection with the website will be uninterrupted or error free; that defects on the website will be corrected; or that the website or its server or any links are free of viruses or other harmful elements. VV EHOUSE makes no representations or warranty that the website, materials, software or any product offered or purchased through the website is applicable or appropriate for use or access in locations outside Malaysia.

Although this website is available worldwide, not all products or services discussed or referenced are available to all persons in all geographic locations due to restrictions placed on product distribution by our suppliers or otherwise. VV EHOUSE reserves the right to limit at its sole discretion supply of these products and services as it so desires and any offer of any product or service on the website shall be void where prohibited

Nothing in these Terms and Conditions shall limit VV EHOUSE’s liability for death or personal injury arising from gross negligence, nor for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor for any other liability which cannot be excluded or limited by law.

VV EHOUSE will not be responsible for a failure to sell goods which you wish to buy or failure to comply with our obligations to you or any costs or liabilities which you incur as a result of circumstances beyond our reasonable control.

(13) INDEMNITY

You agree to indemnify, defend and hold harmless VV EHOUSE’s directors, officers, employees, consultants, agents and affiliates, from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.

(14) VARIATION

VV EHOUSE shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the service and/or any page of this website.

(15) INVALIDITY

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected. All other terms will remain in full force and effect. So far as possible where any term or part of a term can be severed or removed to render the remaining part valid, the term shall be interpreted accordingly. Alternatively, you agree that the term shall be rectified and interpreted in such a way that closely resembles the original meaning and intent of the term as is permitted by law.

(16) ASSIGNMENT

Any contract arising from the acceptance by VV EHOUSE of an order is legally binding on both parties and cannot be assigned to another party with VV EHOUSE express agreement. VV EHOUSE may transfer or assign its rights under any contract or appoint third parties to assist it in performing its obligations at any time provided it does not affect it obligations to the purchaser.

(17) WAIVER

If you breach these Terms and Conditions and we take no action, VV EHOUSE will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

(18) GOVERNING LAW AND JURISDICTION

These Terms and Conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the courts of Malaysia.

(19) ENTIRE AGREEMENT

The above Terms and Conditions, the Returns Policy and any emails regarding the services VV EHOUSE provides constitute the entire agreement of the parties (VV EHOUSE and the customer) and supersede any and all preceding and contemporaneous agreements between you and VV EHOUSE. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of VV EHOUSE.