1) Do I need to create an account before I order?

To be able to buy via vv-ehouse.com, you will need to register an account with us. To do this you will need an email address and a contact phone number. Setting up an account will also allow you to order without having to fill in your name and address details every time you shop and will also give additional benefits such as regular newsletters, you'll also be one of the first to know when we have special offers and discounts.

2) Password Problems?

For your account security you will be asked to set up a password to your account. If you are unable to remember your password simply select "Forgot Password" on the Login page, you will then need to input your email address and follow the steps in the email to reset your password. If you are still having problems, you will need to contact our Customer Service team who will help reset it for you. After that you will be able to re-assign a new password at your leisure using the Account section.

3) How do I buy online?

To find a product you wish to buy you can either search by description or by product code using the search facility located in the top of the page. Alternatively, if you see an area of interest use the categories displayed on the site. This will guide you to a product listing and when you click on a product this will take you to the product page. From the product page you can add the product to your shopping cart.

4) How do I pre-order an item?

We do keep some stock at our warehouse and as well offer pre-order for our products.

5) How do I use a promotional or discount code?

Most promotions will apply automatically at checkout. If you have a discount code or promotional code it has to be entered in the box stating ‘Promo code', enter your promotion code and click the ENTER button. (Note: ALL payment vouchers or discount codes does not include shipping fees)

6) Are the products from VV EHOUSE available to purchase in store?

With VV EHOUSE, everything is wired through online and products are delivered straight from our warehouse.

7) Where is VV EHOUSE located at?

Our sales office is located at E2-03-03, Level 3, Block E2, Sunway Geo Avenue, Jalan Lagoon Selatan, Sunway South Quay, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia.

8) How can I make a complaint or to give feedback?

For any complaint(s) and/or feedback, please email to customer@vv-ehouse.com

 

  • PLACING ORDER

1) Can I change or cancel my order?

Since we process orders as quickly as possible, we do not offer any cancellation of the orders placed. Please take extra precaution when placing an order and when making payment at checkout.

2) Can I change the delivery address?

Once your order has been completed, we are unable to change your delivery address. However, if you wish to change, please direct a call to our Customer Service Team right after you have placed the order.

3) What payment methods can I use?

You can use Visa, MasterCard and PayPal to pay for your order. We take security of your payment very seriously so you can rest assure when you enter any of your details, they'll be safe with us.

4) What payment methods can I use?

You can use debit/credit card via Visa or MasterCard, PayPal and Interbank GIRO Transfer to pay for your order. We take security of your payment very seriously so you can rest assure when you enter any of your details, they'll be safe with us.

5) Do you have any product warranty?

Product warranty details can be referred to manufacturer/seller.

6) Is there any specific instruction(s) on wash and care of the apparels?

  • Wash your apparels in a washing machine in cool water. Do not attempt to hand-wash.
  • For bright colour apparels, it is strongly encouraged to wash them separately from light coloured clothing for the first wash.
  • All other colours should be machine washed in a laundry net at low temperature.
  • Separate them in a laundry net to prevent cotton fluff, Velcro or zippers getting on the delicate performance fabric.
  • Strictly avoid detergents that contains bleach and fabric softeners. Do not spot-clean with solvents. Use only mild powered detergents. This will prevent color stain and fades, and will increase the lifespan of your garment.
  • Do not soak your apparels in water/detergent for prolonged period.
  • Hang dry inside out or tumble-dry at low speed and temperatures. Do not iron. Do not use steam.

 

  • DELIVERY INFORMATION

1) How will I know that my order is ready to be delivered?

We will send you an email to let you know when your order will be out for delivery. You can also track your delivery online on our website.

2) How much does the delivery cost?

Standard delivery to anywhere in West Malaysia is FREE when you spend over RM100 and costs start just RM6.5 in West Malaysia and RM15 to East Malaysia if you spend less. Please select Free Shipping on Shipping Method during during Check Out.

3) What is the range for your delivery area?

At the moment, we ship our products throughout the whole of Malaysia.

4) When will I receive my order?

We are using standard shipping. Estimated delivery time and dates can vary due to products sourced from both local and international brands and manufacturers. The local delivery time is estimated between 3-5 working days for West Malaysia and 7-15 working days for East Malaysia while the international delivery time is estimated between 7-10 working days or longer. However, you will get an automated message once your order has been shipped out so you can track the delivery process of your item(s). We are always working closely with our logistics partner to give you the best online shopping experience.

5) How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

6) What happens if I am not available when you try to deliver my order?

If you are unavailable, our reputable courier service provider will leave a card with contact details so that you can give the courier a call and re-arrange the delivery or arrange to collect your order.

7) What should I do if I haven't received my order?

In the unlikely event you didn’t received your order, please contact us straight away. The quickest way to reach us is via email to customer@vv-ehouse.com. You can also call us at +603-5611 7983 (Mon-Fri, 9am-6pm).

 

  • COMPLETED ORDERS

1) What do I have to do if I have purchased a faulty or defective item?

Please contact our Customer Service Team as soon as possible and we will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

2) What do I have to do if an item that I received looks different to the image on the website?

Please feel free to reach out to our Customer Service Team and let us know. Additionally, please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

3) What if part of my order is missing?

If you receive any incomplete part of your order, please call Our Customer Service Team and we will assist you to get your missing order part. Meanwhile, we apologize for any inconvenience caused. However, on occasions that we are unable to send all of the items you have ordered, we will send you an email if you are to expect any missing items from your order. Some details may also be printed on your despatch note. We will refund any payment taken for items not sent.

4) It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

5) How can I return products purchased online?

Merchandise purchased (new, unused, unwashed, unaltered or defective) with tags attached may be returned within 15 days of receipt of your order. Please contact our Customer Service Team for a return label. Headwear, undergarments are not exchangeable, returnable nor refundable. Please refer to Return Policy.

6) Can I return different orders in the same package?

Yes, you can return the orders in the same package but provided with the RMAs to be sealed in one package and only for small items. Bulky items are not applicable. Please contact our customer service.

 

  • CONTACT US

1) Who do I contact regarding my order?

You can always rely on our Customer Service Team to ask about the status of your order. The quickest way is by calling us at +605611 7983. You may also reach us out by dropping an email to customer@vv-ehouse.com

2) How do I make a business proposal?

For affiliate enquiries please contact our Customer Service Team. For marketing proposals relating specifically to the website please contact marketing@vv-ehouse.com for details.

3) I haven't found the answer to my question. What can I do?

If we haven't managed to answer your question, please contact our Customer Service Team at +603-5611 7983.