"VV EHOUSE” refers to VV EHOUSE SDN BHD(1280914-D), including all its group companies, affiliates and subsidiaries from time to time (also referred to as “we”, “us”, or “our”). You acknowledge and agree that your personal data collected may be used in accordance with this Policy by and for one or more VV EHOUSE group companies, which will be regarded, individually or jointly, as data controllers in respect of such data.
This policy sets out how information about you is collected and used by VV EHOUSE strictly in accordance with all current data protection laws, including the Communication and Multimedia Act 1998 and Personal Data Protection Act 2010.
DATA COLLECTED FROM YOU
We collect your personal data typically when you purchase our products or services, use or register into our services, enter into a sales promotion or a campaign, or otherwise interact with us. Below are examples of the categories of the data we collect from you.
1) Information you provide us:
Information that you submit at the time of registering to use our site, using guest checkout, shopping online, subscribing to any marketing material, contacting our customer care team or entering a competition. Information collected may include name, billing and delivery addresses, credit, debit card details email address and phone number. This information will be used to help to answer your queries, to process your order or to allow you to participate in competitions or to send your marketing material which we think is relevant or interesting to you.
2) Technical Information:
For the most part, you may visit our websites or use our products or services without having to identify yourself. However, certain technical information is normally collected as a standard part of your use of our services. Such information includes, for example, your IP-address, access times, the website you linked from, pages you visit, the links you use, the ad banners and other content you viewed, information about your devices and other such technical information your browser provides us with or as may be otherwise collected in connection with certain products and services. This information may be used to present the website in the most effective manner for your browser or to administer the website and improve our services to you.
3) Your transactions with us:
We collect or request information relating to your purchase or use of our products or services as well as your other interactions with us. Such information may include, for example, details of the queries or requests you have made, the products and services provided (including delivery details), purchasing details (including payments made, credit card details, billing address, credit checks and other such financial information), details of agreements between you and VV EHOUSE, records of contacts and communications, information and details relating to the content you have provided us with and other such transactional information. We may, in accordance with applicable law, record your communication with our customer care or with other similar contact points.
4) We may also collect other information you provide, such as your consents, preferences and feedback, information relating to your devices and other such information you provide us with. Please note that certain non-identifiable information collected from you may become personally identifiable when you provide us with your personal data. Some of our services may allow you to submit information about other people, for example, if you make an order for a product that you wish us to send directly to another recipient. If you use sign in into our site, using Facebook or Google, you are granting permission to these third party sites to share user details such as name, email address, gender, date of birth or location to enable you to sign in to Life Style sports.
5) Data obtained from third parties:
In addition to the personal data we obtain from you, we may obtain, in accordance with applicable laws, certain personal data from list rental companies and other publicly available sources. This may include personal data such as credit information and address information updates.
TRANSFERS OF YOUR PERSONAL DATA
We may disclose your personal data to third parties solely as stated below in this Policy, or as obligated by mandatory law.
VV EHOUSE group of companies. You acknowledge and agree that we may share your personal data within VV EHOUSE group companies, and may transfer your personal data for the use of other VV EHOUSE group companies for the purposes set forth in this Policy, when a group company/group companies are involved in the provision of the services to you or to other group companies. This may include, for example billing and delivery of your purchases, provision of services such as customer service, development and maintenance of digital solutions and managing, analyzing and profiling/personalization of customer data as set forth above. Other group companies/brands of VV EHOUSE than the one you have separately subscribed to as a consumer, will not send you e-mail or text message based marketing.
Service providers and other authorized third parties. We may transfer your personal data to authorized third parties who process personal data on behalf of VV EHOUSE for the purposes described in this Policy, such as e.g., technical, logistics, e-commerce, marketing and other service providers. Such parties are not permitted to use your personal data for any other purposes than for what your personal data was collected, and we require them to act consistently with applicable laws and this Policy as well as to use appropriate security measures to protect your personal data.
Other disclosures. We may disclose and otherwise process your personal data in accordance with applicable laws to defend VV EHOUSE’s legitimate interests, for example, in civil or criminal legal proceedings.
YOUR RIGHTS ON THE INFORMATION WE HOLD ABOUT YOU
You have rights regarding any personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
1) Right of access:
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the Personal Data Protection Act 2010 permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
2) Right of correction or completion:
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us email@example.com
(3) Right of erasure:
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
(4) Right to object to or restrict processing:
In certain circumstances, you have the right to object to our processing of your personal information by contacting us firstname.lastname@example.org. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes. You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
RIGHT OF DATA PORTABILITY
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means. While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of the above rights by contacting us using any of the methods in the Contact Us section below. Most of the above rights are subjected to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by using the details in the Contact Us section below.
COOKIES AND OTHER TECHNOLOGIES TO ENHANCE OUR SERVICE
SECURITY & COMMUNICATION
VV EHOUSE takes information security very seriously and uses the most up to date industry accepted administrative, technical, physical, and managerial measures to protect your personal information from unauthorized access. We continuously strive to safeguard the confidentiality of any such data and information and improve our security measures; however, we cannot ensure, and you should not expect, that any data and information received from you or otherwise obtained in connection with our service and/or website will always remain private and secure.
By using our service, including our website and user interfaces, or providing information to us through any means, you agree that we can communicate with You electronically regarding security, privacy, and administrative issues relating to Your Account, and your use of the VV EHOUSE service and/or website, including user interfaces.
YOUR PRIVACY RIGHTS
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, such as by “opting-in” to receive information from a third party that is participating in a sweepstakes, or other promotion, on one of our websites. If you agree to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party do not opt-in to such use when you provide personal information on one of our websites.
If the VV EHOUSE is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.