Malaysia

GENERAL

PLACING ORDERS

DELIVERY INFORMATION

COMPLETED ORDERS

DUTY AND TAX

CONTACT US

General

Placing Orders

Delivery Information

Completed Orders

Duty and Tax

Contact Us

<div class="text-justify"> <p class="mb-4"> Yes. Creating an account with your email is to ease your shopping experience, get regular newsletters and special discounts alerts. </p> </div>

Do I need to create an account before I order?

<div class="text-justify"> <p class="mb-4"> Click “Forgot Password” from the login page. Then, fill in your email address and follow the instructions in the email to reset your password. You can contact our Customer Service if you are still having trouble retrieving your account. </p> </div>

Password Problems?

<div class="text-justify"> <p class="mb-4"> If you wish to buy a specific product, just type in the keywords in the search bar at the top of the page. Alternatively, you can browse the products available through the displayed categories. You can use the “Sort by” feature to filter the product list and add the product you wish to buy to the shopping cart. </p> </div>

How do I buy online?

<div class="text-justify"> <p class="mb-4"> If you have a discount or promotional code, fill it in the box stating “Promo code”. (Note: ALL payment vouchers or discount codes do not include shipping fees).  </p> </div>

How do I use a promotional or discount code?

<div class="text-justify"> <p class="mb-4"> Our physical display store is opening up soon. As for right now, our products are wired online and delivered straight from the merchants. </p> </div>

Are the products from VV EHOUSE available to purchase in-store?

<div class="text-justify"> <p class="mb-4"> Our HQ is located at D-GF-01, Block D, Jalan Bayu Laut 15A/KS09, Kota Bayuemas, Pendamar, 41200 Klang, Selangor </p> </div>

Where is VV EHOUSE located?

<div class="text-justify"> <p class="mb-4"> To do so, you may email us at customer@vv-ehouse.com or leave your feedback in the product review section. </p> </div>

How should I give my feedback or express my dissatisfaction?

<div class="text-justify"> <p class="mb-4"> Once the order has been made and the payment is successful, we cannot make any order cancellations or exchanges. Kindly take extra precautions when placing an order and when making payment at checkout. </p> </div>

Can I change or cancel my order?

<div class="text-justify"> <p class="mb-4"> Once your order has been completed, we are unable to change your delivery address. However, if you wish to change, please direct a call to our Customer Service Team right after you have placed the order.  </p> </div>

Can I change the delivery address?

<div class="text-justify"> <p class="mb-4"> You can use Online Banking, E-Wallet, QR payment, and Credit Card. All of your payment details are private as we take the security of your payment very seriously.  </p> </div>

What payment methods can I use?

<div class="text-justify"> <p class="mb-4"> Product warranty details can be referred to the manufacturer/seller. </p> </div>

Do you have any product warranty?

<div class="text-justify"> <p class="mb-4"> In some circumstances, duties and taxes must be paid by the buyer before the shipments are released from customs.  </p> </div>

Duty & Tax

<div class="text-justify"> <p class="mb-4"> All items purchased cannot be returned unless they are defective upon receiving. Please refer to the Return Policy for further details. </p> </div>

How can I return products purchased online?

<div class="text-justify"> <p class="mb-4"> You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team to check the status for you or provide you with the tracking number. </p> </div>

How can I track my order?

Checkout

Your One Stop Lifestyle Platform

Refund / Refund Return

Send me personalised updates. (e.g. your birthday gift).

A 6 digits activation code has been sent to your email ({email}). Please login to activate your account.

Hi, how can we help?

Categories

Hot Questions

Do You Have Any Other Questions?

Hotline:

Email